Shout Factory TV is one of the digital entertainment services that include a lot of entertaining content. You can access its contents via its website or the app. I personally use this platform to watch horror and screaming 😱 content, but the platform has much besides this.
For some users, as they said, the app isn’t working. Once, it happened to me too. I opened the app and it was stuck in a circle that was moving round, round, and round. I waited for a while and the app ran fine.
At that time, I think, this was a temporary glitch, but it happened again after a few days.
I had no idea what was happening with the platform, was there any issue with it or my device was the house of issue?
I immediately checked the Shout Factory TV website, and it was fine and there were no issues with it. But, I can’t use the website for long. So I decided to dig into the issue and solve it.
When I was researching the issue, I found some tactics that helped me. So if you are also facing issues with the app, hopefully, these tactics will help you too.
Let’s discuss the tactics that I have found, but before that, let’s see what could be the causes.
Why does the Shout Factory TV App stop working?
When I was in the bucket of issues, I found some causes that can prevent the app from working normally.
If the Shout Factory TV App is not working, a corrupted app cache and an outdated version of the app or your device could be the main cause. Rather than these, a temporary glitch with the app or a server outage could also prevent the app from working.
Additionally, poor internet connection or unstable internet should also be checked if the Shout Factory TV App is facing issues.
What are the tactics to solve issues with the shout Factory TV App?
Do the following actions if the Shout Factory TV App is not working, freezing, or showing white
Restart your device
Just restarting the device on which you have installed the Shout Factory TV App, helps to resume the app. This was helpful for me, for the first time, so just try this and see if the app starts working again or not.
👉 Action to restart your device could be different as there are many brands in the market. Most of them use the same technique, but for some, the technique could be different.
Check Your Internet Connection
Internet connectivity with your device should be steady. If you have an internet that has unstable internet frequency, meaning it doesn’t have a good speed at all, the app may stop working and you may see a loading screen or black/white screen.
So, check and ensure that you have a good speed with your internet.
Here are some tips that you can go with and see if they help to fix the connectivity problems💡:
Restart Your Router: Press the power button present at the back sides of the router; in most of the routers. This will restart your router and will provide a new environment to connect your device with.
Turn ON and OFF Airplane mode on your Mobile 📳: This will also help to fix connection issues with your device; if the internet is unstable.
Power Cycle Your Internet Device: In most cases, when there’s an issue with the internet connection, this helps users.
Clear Shout Factory TV App Cache
Most of the time, this act helps to fix issues with any app which is not working, freezing, or showing black/white screen.
So, if the Shout Factory TV App is not working, clear the app cache and data.
On an Android phone– Open Settings App>> Access manages apps >> search for Shout Factory TV App and click on it >> click on clear cache and confirm your choice. The app cache will be cleared and the Shout Factory TV app will start working again.
On iPhone: From the Home screen, select Settings >> select Shout Factory TV app >> tap on the offload button next to the text- Clear app cache on next launch >> the Shout Factory TV app cache has been cleared now, and the app will start working fine.
If there is no option to clear the Shout Factory TV app cache, you have only one option: uninstall and reinstall the Shout Factory TV app.
Note: Steps to clear the Shout Factory TV app cache could differ based on your device.
Update the Shout Factory TV App
This was the tactic that worked for me when the Shout Factory TV App was not working.
If you are facing issues with the Shout Factory TV App, update the app. In most cases, this will solve the problems with the app and the app will start working and you could enjoy its contents.
If you are facing issues with updating the app, read- how to easily update an app on your Android phone or iPhone.
If the app is not updating on your iPhone or iPad, here is a complete guide:
Check Server Status
For some temporary glitches, heavy traffic, or maintenance activities, Shout Factory TV App servers may go down or get temporarily closed for some time.
If there is any issue with the server, the Shout Factory TV app may stop working. So check the server status and wait for a while if it is facing issues.
Developers will fix the issue and the app will start working.
Uninstall and Reinstall Shout Factory TV App
To fix issues with the Shout Factory TV App, uninstall the app from your device completely and then clear the trash. Reinstall the app and try streaming content to see if the app is working fine or not.
Issues with the Shout Factory TV App could be solved by clearing the app cache and updating the app. Other than these, uninstall and then reinstall the Shout Factory TV App on your device.
Sometimes, servers could be closed or down, so check the server status to make sure of things. You can also contact Shout FactoryTV Support